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Help & frequently asked questions

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Frequently asked questions

How does HalalScan.AI decide a verdict?

HalalScan.AI reads the product ingredients (from your photo, barcode, or text input), then asks Anthropic's Claude AI model to evaluate each ingredient against your selected madhhab (school of Islamic jurisprudence). Clear-cut cases (like obvious pork or alcohol) are flagged immediately. Ambiguous cases are explained so you can make an informed decision.

Are the verdicts a fatwa?

No. HalalScan.AI is an informational tool, not a religious authority. Always consult a qualified scholar for definitive rulings, and read the physical product label before consuming anything you have a dietary restriction against.

Why does the app only answer halal or haram?

Because a "maybe" is not something you can act on while holding a packet in a shop. A product is haram when it actually contains something prohibited — pork or its derivatives, undeclared gelatin, alcohol as an ingredient, non-zabihah meat, carmine. An additive that could in theory be animal-derived but is plant-derived in modern manufacturing (natural flavors, mono- and diglycerides, glycerin, whey) does not make a product haram. Where a source is genuinely unstated, the verdict says so in plain words, and you can contact the manufacturer if you want certainty before consuming it.

Why am I being asked to upgrade?

Every device gets 5 free AI scans. That is a one-time allowance — it does not refill each week. A paid subscription removes the limit.

How do I cancel my subscription?

Subscriptions are managed through Apple. Open Settings → [your name] → Subscriptions on your iPhone, choose HalalScan.AI, and tap Cancel.

Can I get a refund?

Refunds are handled by Apple. Open the App Store, tap your profile picture, tap Purchased, find HalalScan.AI, and tap Report a Problem.

How do I delete my data?

All your scan history and settings are stored on your device. Uninstall the app and everything is gone — there's no account to delete.

My scan was wrong. Can I report it?

Yes — please email support@halalscan.org with the product name and the verdict you got. We use these reports to improve the prompts.

Which madhhab should I pick?

Pick the school you personally follow: Hanafi, Shafi'i, Maliki, or Hanbali. If you don't know, ask your local imam — the four schools differ in their rulings on some edge-case ingredients.